Customer Success Specialist
3.
8 Plain City, OH Plain City, OH Full-time Full-time $26.
92 - $36.
06 an hour $26.
92 - $36.
06 an hour 9 days ago 9 days ago 9 days ago About:
Vector Laboratories' mission is to empower scientific advancement through a culture of service, reliable products, and unmatched technical expertise, allowing scientists and organizations to move science forward with impact.
A day in the life of every Vector Labs employee provides the opportunity to work collaboratively, build trusting relationships, and experience how diverse perspectives and approaches lead to success.
We are a culture where a growth mindset is valued and leveraged, and our employees care about the work we do, how we do it, and ultimately, the impact we create.
With more than 45 years of history, Vector Laboratories' unparalleled reputation in protein labeling, and detection and conjugating are well-earned.
With our latest acquisitions, we have significantly expanded our portfolio to serve the biopharma industry, along with continuing to serve academia, life science tools, and diagnostics to provide solutions to the life science industry.
We are looking to take Vector Laboratories to new heights and hope you will consider joining our team! Job
Summary:
We are seeking a customer-centric professional that is passionate about delivering an exceptional customer experience to join our team as a Customer Success Specialist.
The Customer Success Specialist is responsible for the global order entry, invoicing, and delivery of an integrated customer support model to enhance our customer relationship management.
This person will collaborate with multiple functions and teams across to ensure that their customers have the necessary product, materials, and information to be successful.
This position reports to the Customer Success leader.
Responsibilities:
Build and maintain customer relationships by establishing a strong relationship with key customers to ensure customer satisfaction.
Use a sales order entry system, website, and knowledge-based resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.
) Provide responsive and professional communication service to both internal and external customers.
Achieve operational goals such as timely response to requests, accurate instructions, professional support, and customer satisfaction metrics.
Assist in resolving issues relating to inventory, discrepancies, shipping, and invoicing.
Manage assigned accounts, serving as the primary point of contact and ensuring the customer needs are met.
Collaborate with internal team members in Arizona, California, and Ohio as well as cross functional team members on projects to standardize business processes across all Vector sites.
Job Qualifications (Experience, Education, Knowledge, and Skills):
Associate degree with 2
years' experience or bachelor's degree with 1 year experience in a customer-facing, customer service role in a call center environment or 3
years' experience in a customer-facing, customer service role in a call center environment in Life Science industry in lieu of a college degree.
Detail-oriented with a focus on delivering a white glove customer experience.
Excellent computer skills, both PC and mainframe (Microsoft Office - Excel and Word, NetSuite, SalesForce.
com, or equivalent experience Excellent listening, oral, and written communication skills Excellent attention to detail.
Strong interpersonal skills and the ability to multitask are needed.
Professional and courteous attitude; ability to deal constructively with different personalities.
Exercise good judgment and be able to make decisions with prescribed guidelines.
Ability to be on-site.
Competencies Identified for Success:
1.
Customer Centric:
o Addresses client needs with diligence and in a time-sensitive manner.
Works with team on authentic voice and how to best get the client what they need.
2.
Collaborative:
o Understands it is about the success of the team; offers and asks for help, values diversity, and seeks opinions and perspectives from all teams, not just their own.
Establishes partnerships through trust and credibility; continuously builds and sustains authentic relationships.
3.
Quality of Work:
o Ensures accuracy of their work.
Ensures individual KPIs are accurate with customer satisfaction a priority and owns deliverables.
4.
Communication:
o Communicates clearly and effectively throughout each customer touch point and interaction to provide a white glove level of service.
The anticipated salary range for this position is $26.
92/hr -$36.
06/hr.
The salary offer will depend on multiple factors which may include the successful candidate's skills, experience, and other qualifications.
Job Type:
Full-time Pay:
$26.
92 - $36.
06 per hour
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Plain City, OH Plain City, OH Full-time Full-time $26.
92 - $36.
06 an hour $26.
92 - $36.
06 an hour 9 days ago 9 days ago 9 days ago About:
Vector Laboratories' mission is to empower scientific advancement through a culture of service, reliable products, and unmatched technical expertise, allowing scientists and organizations to move science forward with impact.
A day in the life of every Vector Labs employee provides the opportunity to work collaboratively, build trusting relationships, and experience how diverse perspectives and approaches lead to success.
We are a culture where a growth mindset is valued and leveraged, and our employees care about the work we do, how we do it, and ultimately, the impact we create.
With more than 45 years of history, Vector Laboratories' unparalleled reputation in protein labeling, and detection and conjugating are well-earned.
With our latest acquisitions, we have significantly expanded our portfolio to serve the biopharma industry, along with continuing to serve academia, life science tools, and diagnostics to provide solutions to the life science industry.
We are looking to take Vector Laboratories to new heights and hope you will consider joining our team! Job
Summary:
We are seeking a customer-centric professional that is passionate about delivering an exceptional customer experience to join our team as a Customer Success Specialist.
The Customer Success Specialist is responsible for the global order entry, invoicing, and delivery of an integrated customer support model to enhance our customer relationship management.
This person will collaborate with multiple functions and teams across to ensure that their customers have the necessary product, materials, and information to be successful.
This position reports to the Customer Success leader.
Responsibilities:
Build and maintain customer relationships by establishing a strong relationship with key customers to ensure customer satisfaction.
Use a sales order entry system, website, and knowledge-based resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.
) Provide responsive and professional communication service to both internal and external customers.
Achieve operational goals such as timely response to requests, accurate instructions, professional support, and customer satisfaction metrics.
Assist in resolving issues relating to inventory, discrepancies, shipping, and invoicing.
Manage assigned accounts, serving as the primary point of contact and ensuring the customer needs are met.
Collaborate with internal team members in Arizona, California, and Ohio as well as cross functional team members on projects to standardize business processes across all Vector sites.
Job Qualifications (Experience, Education, Knowledge, and Skills):
Associate degree with 2
years' experience or bachelor's degree with 1 year experience in a customer-facing, customer service role in a call center environment or 3
years' experience in a customer-facing, customer service role in a call center environment in Life Science industry in lieu of a college degree.
Detail-oriented with a focus on delivering a white glove customer experience.
Excellent computer skills, both PC and mainframe (Microsoft Office - Excel and Word, NetSuite, SalesForce.
com, or equivalent experience Excellent listening, oral, and written communication skills Excellent attention to detail.
Strong interpersonal skills and the ability to multitask are needed.
Professional and courteous attitude; ability to deal constructively with different personalities.
Exercise good judgment and be able to make decisions with prescribed guidelines.
Ability to be on-site.
Competencies Identified for Success:
1.
Customer Centric:
o Addresses client needs with diligence and in a time-sensitive manner.
Works with team on authentic voice and how to best get the client what they need.
2.
Collaborative:
o Understands it is about the success of the team; offers and asks for help, values diversity, and seeks opinions and perspectives from all teams, not just their own.
Establishes partnerships through trust and credibility; continuously builds and sustains authentic relationships.
3.
Quality of Work:
o Ensures accuracy of their work.
Ensures individual KPIs are accurate with customer satisfaction a priority and owns deliverables.
4.
Communication:
o Communicates clearly and effectively throughout each customer touch point and interaction to provide a white glove level of service.
The anticipated salary range for this position is $26.
92/hr -$36.
06/hr.
The salary offer will depend on multiple factors which may include the successful candidate's skills, experience, and other qualifications.
Job Type:
Full-time Pay:
$26.
92 - $36.
06 per hour
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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